Research output per year
Research output per year
Personal profile
About
Kwabena G. Boakye, Ph.D., is a professor of information systems and analytics in the Department of Information Systems and Analytics at the Parker College of Business, Georgia Southern University. He received his Ph.D. in management science from the University of North Texas, MS in statistics from the University of Idaho, and BSc in Mathematics from the Kwame Nkrumah University of Technology, Ghana. Kwabena is an American Society for Quality Certified Six Sigma Black Belt. His research interests include healthcare and service operations strategy, quality management, and information technology post-adoption. His works have appeared in the International Journal of Production Economics, Quality Management Journal, Health Care Management Review, Production Planning and Control, Journal of Computer Information Systems, Journal of Retailing and Consumer Services, and Computers in Human Behavior, among others. Kwabena’s hobbies include gardening, cooking, and playing tennis.
Teaching Interests: Business Analytics, Quality Management and Service Operations Management
Research Interests: Quality Management, Healthcare and Service Operation Management, IT Post-Adoption
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Related documents
Education/Academic qualification
Ph.D. in Management Science, University of North Texas
… → 2013
M.S. in Statistics, University of Idaho
… → 2010
B.Sc. in Mathematics, Kwame Nkrumah University of Science and Technology
… → 2006
Disciplines
- Business Analytics
Research Interests
- Quality Management
- Healthcare and Service Operation Strategy
- IT Post-Adoption
- Value-Driven Consumer Behavior
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
Addae, J. A., Boakye, K. G., Ampong, G. O. A., Anyigba, H., Majeed, M., Abubakari, A. & Ofori, K. S., 2024, (Accepted/In press) In: International Journal of Quality and Reliability Management.Research output: Contribution to journal › Article › peer-review
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Time-varying Connectedness Between ESG Stocks and BRVM Traditional Stocks
Barson, Z., Ofori, K. S., Junior, P. O., Boakye, K. G. & Ampong, G. O. A., Sep 2024, In: Journal of Emerging Market Finance. 23, 3, p. 306-335 30 p.Research output: Contribution to journal › Article › peer-review
2 Scopus citations -
A comparative examination of the motivating factors underpinning consumers' loyalty toward credit card usage in the United States and France
Juusola, K., Boakye, K. G., Blankson, C. & Cao, G., Dec 1 2023, In: International Journal of Bank Marketing. 41, 7, p. 1743-1768 26 p.Research output: Contribution to journal › Article › peer-review
2 Scopus citations -
Emotional connection and customer orientation as moderators in improving the customer satisfaction–behavioral intention link: A moderated moderation service model
Boakye, K. G., Prybutok, V. R., Randall, W. S. & Ofori, K. S., 2023, In: Quality Management Journal. 30, 3, p. 153-167 15 p.Research output: Contribution to journal › Article › peer-review
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Interplay between perceived value, trust and continuance intention: evidence in the sharing economy
Tumaku, J., Ren, J., Boakye, K. G., Ofori, K. S. & Abubakari, A., Mar 17 2023, In: International Journal of Quality and Service Sciences. 15, 1, p. 74-96 23 p.Research output: Contribution to journal › Article › peer-review
9 Scopus citations