A Bird in the Hand: Leveraging ILL Requests to Improve Electronic Resource Access

Jeffrey M. Mortimore; Jessica C. Garner; Jermaine L. Bryant; Jessica Williams

A Bird in the Hand: Leveraging ILL Requests to Improve Electronic Resource Access

Jeffrey M. Mortimore, Jessica C. Garner, Jermaine L. Bryant, Jessica Williams

Georgia Southern University

Research output: Contribution to conference › Presentation › peer-review

Abstract

Interlibrary Loan (ILL) requests reveal a lot about our collections, from development needs to access issues. This session focuses on how ILL and Technical Services personnel at Georgia Southern University are using ILL request information to troubleshoot and improve electronic resource access across our collections. We will explore the kinds of access issues ILL lending and borrowing requests reveal, discuss strategies for issue reporting and feedback, and consider the benefits of leveraging ILL requests to identify, mediate, and resolve access issues, sometimes before they ever crop up at the reference desk. Additionally, we look forward to hearing about what strategies other libraries are using to leverage ILL data to improve access troubleshooting.

Original language	American English
State	Published - Oct 2016
Event	Georgia Council of Media Organizations Annual Conference - Athens, GA, Athens, United States Duration: Oct 5 2016 → Oct 7 2016 https://gla.georgialibraries.org/wp-content/uploads/2017/07/events_COMO_2016_schedule.pdf (Link to conference program)

Conference

Conference	Georgia Council of Media Organizations Annual Conference
Abbreviated title	GaCOMO
Country/Territory	United States
City	Athens
Period	10/5/16 → 10/7/16
Internet address	https://gla.georgialibraries.org/wp-content/uploads/2017/07/events_COMO_2016_schedule.pdf (Link to conference program)

Disciplines

Library and Information Science

Keywords

Interlibrary loan
Technical services
Electronic resources
Access troubleshooting

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

http://www.slideshare.net/gacomo/a-bird-in-the-hand-leveraging-ill-requests-to-improve-electronic-resource-accessLicense: Unspecified

Cite this

@conference{f20c9cb6916149048183ebdcce9d73f5,

title = "A Bird in the Hand: Leveraging ILL Requests to Improve Electronic Resource Access",

abstract = " Interlibrary Loan (ILL) requests reveal a lot about our collections, from development needs to access issues. This session focuses on how ILL and Technical Services personnel at Georgia Southern University are using ILL request information to troubleshoot and improve electronic resource access across our collections. We will explore the kinds of access issues ILL lending and borrowing requests reveal, discuss strategies for issue reporting and feedback, and consider the benefits of leveraging ILL requests to identify, mediate, and resolve access issues, sometimes before they ever crop up at the reference desk. Additionally, we look forward to hearing about what strategies other libraries are using to leverage ILL data to improve access troubleshooting.",

keywords = "Interlibrary loan, Technical services, Electronic resources, Access troubleshooting",

author = "Mortimore, {Jeffrey M.} and Garner, {Jessica C.} and Bryant, {Jermaine L.} and Jessica Williams",

year = "2016",

month = oct,

language = "American English",

note = "Georgia Council of Media Organizations Annual Conference, GaCOMO ; Conference date: 05-10-2016 Through 07-10-2016",

url = "https://gla.georgialibraries.org/wp-content/uploads/2017/07/events_COMO_2016_schedule.pdf",

}

TY - CONF

T1 - A Bird in the Hand

T2 - Georgia Council of Media Organizations Annual Conference

AU - Mortimore, Jeffrey M.

AU - Garner, Jessica C.

AU - Bryant, Jermaine L.

AU - Williams, Jessica

PY - 2016/10

Y1 - 2016/10

N2 - Interlibrary Loan (ILL) requests reveal a lot about our collections, from development needs to access issues. This session focuses on how ILL and Technical Services personnel at Georgia Southern University are using ILL request information to troubleshoot and improve electronic resource access across our collections. We will explore the kinds of access issues ILL lending and borrowing requests reveal, discuss strategies for issue reporting and feedback, and consider the benefits of leveraging ILL requests to identify, mediate, and resolve access issues, sometimes before they ever crop up at the reference desk. Additionally, we look forward to hearing about what strategies other libraries are using to leverage ILL data to improve access troubleshooting.

AB - Interlibrary Loan (ILL) requests reveal a lot about our collections, from development needs to access issues. This session focuses on how ILL and Technical Services personnel at Georgia Southern University are using ILL request information to troubleshoot and improve electronic resource access across our collections. We will explore the kinds of access issues ILL lending and borrowing requests reveal, discuss strategies for issue reporting and feedback, and consider the benefits of leveraging ILL requests to identify, mediate, and resolve access issues, sometimes before they ever crop up at the reference desk. Additionally, we look forward to hearing about what strategies other libraries are using to leverage ILL data to improve access troubleshooting.

KW - Interlibrary loan

KW - Technical services

KW - Electronic resources

KW - Access troubleshooting

M3 - Presentation

Y2 - 5 October 2016 through 7 October 2016

ER -

A Bird in the Hand: Leveraging ILL Requests to Improve Electronic Resource Access

Abstract

Conference

Disciplines

Keywords

UN SDGs

Access to Document

Fingerprint

Cite this