@inproceedings{a50fe57463eb4fada0029f7d0d1d0b15,
title = "A study of the nature of the deaf effect response to bad news reporting",
abstract = "While escalation of commitment is well known in the IS literature, a recent body of literature has arisen focusing on organizational communication as a cause of escalation. Most of this literature has focused on the failure of organization members to communicate bad news about project status. In this dissertation, I focus on the deaf effect, the failure of managers to hear, respond to or accept reports of project problems and change a failing course of action. I examine the small amount of extant literature on this phenomenon, construct an individual level conceptual model of how this effect might occur and then test that model in three studies: a laboratory experiment in which tests the basic framework of the model; a multi-cultural experiment in which we add cultural variables to the model; and a case-study in which we examine how project status is manipulated in the process of communication.",
keywords = "Bad news reporting, Deaf effect, Organizational communications, Project management",
author = "Cuellar, {Michael J.}",
year = "2007",
language = "English",
isbn = "9781604233810",
series = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights",
pages = "4833--4837",
booktitle = "Association for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007",
note = "13th Americas Conference on Information Systems, AMCIS 2007 ; Conference date: 10-08-2007 Through 12-08-2007",
}