An Exploratory Study of Multi­-Unit Restaurant Management Training: A Qualitative Perspective

Stanley Douglas Suboleski, Clark S. Kincaid, Robin B. Dipietro

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

Over the past 20 years, multiunit restaurants (MURs) have grown significantly in gross revenue, number of units, and market share. As the number of MUR companies grow, so do the number of multiunit managers (MUMs) needed to oversee the operations of those units. The concern in many food service organizations is the lack of
consistent training that is provided to MUMs. The following qualitative study looks in depth at seven multiunit organizations and the training they provide to their MUMs. This study can help to inform both industry practitioners and academics regarding training best practices in the MUR industry. Implications for practitioners are discussed.
Original languageAmerican English
JournalJournal of Human Resources in Hospitality & Tourism
Volume8
DOIs
StatePublished - Jun 17 2009

Keywords

  • Multiunit management
  • Multiunit restaurants
  • Training

DC Disciplines

  • Business
  • Hospitality Administration and Management
  • Food and Beverage Management

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