Abstract
Over the past 20 years, multiunit restaurants (MURs) have grown significantly in gross revenue, number of units, and market share. As the number of MUR companies grow, so do the number of multiunit managers (MUMs) needed to oversee the operations of those units. The concern in many food service organizations is the lack of
consistent training that is provided to MUMs. The following qualitative study looks in depth at seven multiunit organizations and the training they provide to their MUMs. This study can help to inform both industry practitioners and academics regarding training best practices in the MUR industry. Implications for practitioners are discussed.
Original language | American English |
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Journal | Journal of Human Resources in Hospitality & Tourism |
Volume | 8 |
DOIs | |
State | Published - Jun 17 2009 |
Keywords
- Multiunit management
- Multiunit restaurants
- Training
DC Disciplines
- Business
- Hospitality Administration and Management
- Food and Beverage Management