Batching in a Mass Service Operation

Research output: Contribution to conferencePresentation

Abstract

Job batching in manufacturing has been well-researched. While batching is also employed in mass services, it is not clear to what extent the manufacturing theory may be transferred. We studied a single case with multiple instances of batching. Our findings indicate that while the factors that affect batching in manufacturing still apply, so do additional factors. The net effect is a broader set of considerations which influence the determination of when batching is desired in mass services and how big batches should be.

Original languageAmerican English
StatePublished - Apr 1 2000
EventProduction and Operations Management Society Annual Conference (POMS) -
Duration: Apr 1 2000 → …

Conference

ConferenceProduction and Operations Management Society Annual Conference (POMS)
Period04/1/00 → …

Keywords

  • Batching
  • Mass service operations

DC Disciplines

  • Business Administration, Management, and Operations
  • Operations and Supply Chain Management

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