Call centre services: The good, the bad, and the ugly

Avinandan Mukherjee; Neeru Malhotra

doi:10.1108/jsm.2009.07523eaa.001

Call centre services: The good, the bad, and the ugly

Avinandan Mukherjee
, Neeru Malhotra

Marketing

Montclair State University

Research output: Contribution to journal › Article › peer-review

7 Scopus citations

Original language	English
Journal	Journal of Services Marketing
Volume	23
Issue number	5
DOIs	https://doi.org/10.1108/jsm.2009.07523eaa.001
State	Published - Jul 31 2009

Scopus Subject Areas

Marketing

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10.1108/jsm.2009.07523eaa.001

Cite this

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Call centre services: The good, the bad, and the ugly

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