Creating a Continuous Improvement Model for Sustaining Programs in Technical and Professional Communication

Joanna Schreiber, Lisa Meloncon

Research output: Contribution to specialist publicationArticle

11 Scopus citations

Abstract

We build on previous scholarship calling for sustainable growth in technical and professional communication programs through maintenance and reflection. Inspired by continuous improvement models used in industry, we offer GRAM—Gather–Read–Analyze–Make—a continuous improvement model designed to identify and align often overlooked practices and processes necessary to build and sustain programs.

Original languageEnglish
Pages252-278
Number of pages27
Volume49
No3
Specialist publicationJournal of Technical Writing and Communication
DOIs
StatePublished - Jul 1 2019

Scopus Subject Areas

  • Communication
  • Education

Keywords

  • assessment
  • continuous improvement
  • programs
  • sustainability

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