Cultural Competency and Quality of Care: Obtaining the Patient's Perspective

Quyen Ngo-Metzger; Joseph Telfair; Dara H. Sorkin; Beverly A. Weidmer; Robert Weech-Maldonado; Margaret Hurtado; Ron D. Hays

Cultural Competency and Quality of Care: Obtaining the Patient's Perspective

Quyen Ngo-Metzger, Joseph Telfair, Dara H. Sorkin, Beverly A. Weidmer, Robert Weech-Maldonado, Margaret Hurtado, Ron D. Hays

Health Policy & Community Health

Research output: Contribution to journal › Article › peer-review

Abstract

Provision of “culturally competent” medical care is one of the strategies advocated for reducing or eliminating racial and ethnic health disparities. This report identifies five domains of culturally competent care that can best be assessed through patients’ perspectives: 1) patient–provider communication; 2) respect for patient preferences and shared decision-making; 3) experiences leading to trust or distrust; 4) experiences of discrimination; and 5) linguistic competency. The authors review the literature focusing on these domains, summarize the salient issues and current knowledge, and discuss the policy and research implications. Incorporating patients’ perspectives on culturally and linguistically appropriate services into current measures of quality will provide important data and create opportunities for providers and health plans to make improvements.

Original language	American English
Journal	Commonwealth Fund Quarterly
Volume	39
State	Published - Oct 2006

Keywords

Cultural competency
Ethnic health disparities
Patient perspectives
Quality of care

DC Disciplines

Medicine and Health Sciences
Public Health

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

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title = "Cultural Competency and Quality of Care: Obtaining the Patient's Perspective",

abstract = " Provision of “culturally competent” medical care is one of the strategies advocated for reducing or eliminating racial and ethnic health disparities. This report identifies five domains of culturally competent care that can best be assessed through patients{\textquoteright} perspectives: 1) patient–provider communication; 2) respect for patient preferences and shared decision-making; 3) experiences leading to trust or distrust; 4) experiences of discrimination; and 5) linguistic competency. The authors review the literature focusing on these domains, summarize the salient issues and current knowledge, and discuss the policy and research implications. Incorporating patients{\textquoteright} perspectives on culturally and linguistically appropriate services into current measures of quality will provide important data and create opportunities for providers and health plans to make improvements. ",

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AU - Ngo-Metzger, Quyen

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AU - Sorkin, Dara H.

AU - Weidmer, Beverly A.

AU - Weech-Maldonado, Robert

AU - Hurtado, Margaret

AU - Hays, Ron D.

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AB - Provision of “culturally competent” medical care is one of the strategies advocated for reducing or eliminating racial and ethnic health disparities. This report identifies five domains of culturally competent care that can best be assessed through patients’ perspectives: 1) patient–provider communication; 2) respect for patient preferences and shared decision-making; 3) experiences leading to trust or distrust; 4) experiences of discrimination; and 5) linguistic competency. The authors review the literature focusing on these domains, summarize the salient issues and current knowledge, and discuss the policy and research implications. Incorporating patients’ perspectives on culturally and linguistically appropriate services into current measures of quality will provide important data and create opportunities for providers and health plans to make improvements.

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KW - Patient perspectives

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M3 - Article

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JO - Commonwealth Fund Quarterly

JF - Commonwealth Fund Quarterly

ER -

Cultural Competency and Quality of Care: Obtaining the Patient's Perspective

Abstract

Keywords

DC Disciplines

UN SDGs

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