TY - JOUR
T1 - Destination satisfaction comparison excluding the weather effect
AU - Štumpf, Petr
AU - Vojtko, Viktor
AU - McGrath, Richard
AU - Rašovská, Ida
AU - Ryglová, Kateřina
AU - Šácha, Jakub
N1 - Publisher Copyright:
© 2021 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022
Y1 - 2022
N2 - Destination satisfaction is influenced by endogenous, as well as exogenous factors, that are beyond the destination managers’ control. This study compares overall satisfaction in eleven tourism areas located in the Region of South Bohemia, Czech Republic, and identifies if perceived weather, as an exogenous factor, can influence overall visitor satisfaction and destination comparison. Using a linear regression model, the study brings a methodological solution of how to exclude weather effects from overall satisfaction. The estimated values of overall satisfaction, as well as the destination ranking, changed after the exclusion of the weather effect. The results can be used by Destination Management Organizations (DMOs) to get a clear picture about destination satisfaction performance. The external effects, such as weather, must be removed to establish a consistent destination comparison when DMOs consider the overall visitor satisfaction as an indicator for evaluating destination performance and redistributing financial support.
AB - Destination satisfaction is influenced by endogenous, as well as exogenous factors, that are beyond the destination managers’ control. This study compares overall satisfaction in eleven tourism areas located in the Region of South Bohemia, Czech Republic, and identifies if perceived weather, as an exogenous factor, can influence overall visitor satisfaction and destination comparison. Using a linear regression model, the study brings a methodological solution of how to exclude weather effects from overall satisfaction. The estimated values of overall satisfaction, as well as the destination ranking, changed after the exclusion of the weather effect. The results can be used by Destination Management Organizations (DMOs) to get a clear picture about destination satisfaction performance. The external effects, such as weather, must be removed to establish a consistent destination comparison when DMOs consider the overall visitor satisfaction as an indicator for evaluating destination performance and redistributing financial support.
KW - Czech Republic
KW - destination performance
KW - linear regression
KW - visitor satisfaction
KW - weather effect
UR - http://www.scopus.com/inward/record.url?scp=85113830096&partnerID=8YFLogxK
U2 - 10.1080/13683500.2021.1968802
DO - 10.1080/13683500.2021.1968802
M3 - Article
AN - SCOPUS:85113830096
SN - 1368-3500
VL - 25
SP - 2404
EP - 2421
JO - Current Issues in Tourism
JF - Current Issues in Tourism
IS - 15
ER -