Destination satisfaction comparison excluding the weather effect

Petr Štumpf, Viktor Vojtko, Richard McGrath, Ida Rašovská, Kateřina Ryglová, Jakub Šácha

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

Destination satisfaction is influenced by endogenous, as well as exogenous factors, that are beyond the destination managers’ control. This study compares overall satisfaction in eleven tourism areas located in the Region of South Bohemia, Czech Republic, and identifies if perceived weather, as an exogenous factor, can influence overall visitor satisfaction and destination comparison. Using a linear regression model, the study brings a methodological solution of how to exclude weather effects from overall satisfaction. The estimated values of overall satisfaction, as well as the destination ranking, changed after the exclusion of the weather effect. The results can be used by Destination Management Organizations (DMOs) to get a clear picture about destination satisfaction performance. The external effects, such as weather, must be removed to establish a consistent destination comparison when DMOs consider the overall visitor satisfaction as an indicator for evaluating destination performance and redistributing financial support.

Original languageEnglish
Pages (from-to)2404-2421
Number of pages18
JournalCurrent Issues in Tourism
Volume25
Issue number15
DOIs
StatePublished - 2022

Keywords

  • Czech Republic
  • destination performance
  • linear regression
  • visitor satisfaction
  • weather effect

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