Abstract
Most scholars and practitioners agree that the complexities and pressures of strategic decision making can often produce conflict. The effect this conflict has on the decision making process, however, is unclear. Conflict can disrupt the exchange of information among the team of decision makers, reducing decision quality. Conflict can undermine the commitment that is needed to get the decision properly implemented. Finally, conflict can reduce satisfaction and affective acceptance among the team members, threatening cohesion and the prospects for future decisions.
In this chapter, we discuss the differing effects of conflict on decision making. Specifically, we examine 2 types of conflict, cognitive and affective, and review recent research suggesting that, while they often occur together, these different types of conflict have very different effects on decision quality, team consensus and team member affective acceptance. (PsycINFO Database Record (c) 2016 APA, all rights reserved)
| Original language | American English |
|---|---|
| Title of host publication | Conflict Esculation and Organization Performance |
| DOIs | |
| State | Published - 1997 |
Disciplines
- Business
Keywords
- conflict; consensus; decision quality; disagreement; strategic decision making; teams; types of conflict
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