Abstract
The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.
| Original language | American English |
|---|---|
| State | Published - Nov 21 2016 |
| Event | Decision Sciences Institute Annual Meeting (DSI) - Duration: Nov 21 2016 → … |
Conference
| Conference | Decision Sciences Institute Annual Meeting (DSI) |
|---|---|
| Period | 11/21/16 → … |
Disciplines
- Business Administration, Management, and Operations
- Operations and Supply Chain Management
Keywords
- Implications
- Manifest
- Online healthcare
- Reviews
- Text analysis
- Themes