Essential Audits for Proactive Electronic Resource Access Support

Jeffrey M. Mortimore; Jessica Minihan Rigg

Essential Audits for Proactive Electronic Resource Access Support

Collection Services

Research output: Contribution to conference › Poster › peer-review

Abstract

As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library’s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 links.

Original language	American English
State	Published - Jun 2017
Event	ALA Annual Conference - Chicago, United States Duration: Jun 22 2017 → Jun 27 2017

Conference

Conference	ALA Annual Conference
Country/Territory	United States
City	Chicago
Period	06/22/17 → 06/27/17

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education

Disciplines

Library and Information Science

Keywords

Electronic resource access
Troubleshooting
Audits

Access to Document

https://digitalcommons.georgiasouthern.edu/cgi/viewcontent.cgi?article=1036&context=lib-facpresentLicense: Unspecified

Essential Audits for Proactive Electronic Resources Troubleshooting and Support
Mortimore, J. M. & Minihan Rigg, J., Mar 2018, In: Library Hi Tech News. 35, 1, p. 6-10 5 p.
Research output: Contribution to journal › Article › peer-review
5 Scopus citations

Cite this

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title = "Essential Audits for Proactive Electronic Resource Access Support",

abstract = " As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library{\textquoteright}s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 links.",

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author = "Mortimore, \{Jeffrey M.\} and \{Minihan Rigg\}, Jessica",

year = "2017",

month = jun,

language = "American English",

note = "ALA Annual Conference ; Conference date: 22-06-2017 Through 27-06-2017",

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T1 - Essential Audits for Proactive Electronic Resource Access Support

AU - Mortimore, Jeffrey M.

AU - Minihan Rigg, Jessica

PY - 2017/6

Y1 - 2017/6

N2 - As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library’s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 links.

AB - As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library’s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 links.

KW - Electronic resource access

KW - Troubleshooting

KW - Audits

M3 - Poster

T2 - ALA Annual Conference

Y2 - 22 June 2017 through 27 June 2017

ER -

Essential Audits for Proactive Electronic Resource Access Support

Abstract

Conference

UN SDGs

Disciplines

Keywords

Access to Document

Fingerprint

Research output

Essential Audits for Proactive Electronic Resources Troubleshooting and Support

Cite this