Examining the relationship between social media engagement and hospital revenue

Effective use of social media by hospitals has the potential to improve hospitals’ financial performance by facilitating customer service and providing hospitals with a low-cost marketing platform. This cross-sectional study explored the relationship between hospital Facebook engagement and patient revenue in a simple random sample of United States short-term acute care hospitals. There was a positive relationship between Facebook engagement and hospital patient revenue for rural hospitals, but not for urban hospitals. Additional research is needed to identify the mechanisms through which hospitals’ social media presence influences consumer health purchasing behavior and profitability.