TY - GEN
T1 - Exposing undergraduate students to the challenges of integrating technology in healthcare delivery
AU - Ikuma, Laura
AU - Nahmens, Isabelina
AU - Harvey, Craig M.
AU - Godbee, Dan
AU - Jagneaux, Tonya
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - Healthcare is increasingly incorporating industrial engineering tools into process improvement initiatives. This includes integrating technology into healthcare delivery, which is an appealing solution to “fix” problems. However, inserting technology without the proper systems integration can limit utility and success. Exposing industrial engineering students to these challenges is critical in training future healthcare leaders. This paper highlights the senior design capstone project for industrial engineering undergraduate students, which is a two-course sequence in the last year of their curriculum. Several of these projects focused on using technology to improve healthcare processes, providing hands-on experience with the challenges of integrating technology in real healthcare systems. These projects can be evaluated in terms of sociotechnical systems components, which considers the system dimensions of the person, task, technology, environment, and organization. Students found that patient-facing technology had more challenges from the other aspects of sociotechnical systems, which influenced the potential sustainability and success of the efforts. They gained an appreciation of the complexity of systems and how technology alone is insufficient to produce lasting, meaningful change. This experience served to prepare industrial engineering students for careers in healthcare and other highly complex industries.
AB - Healthcare is increasingly incorporating industrial engineering tools into process improvement initiatives. This includes integrating technology into healthcare delivery, which is an appealing solution to “fix” problems. However, inserting technology without the proper systems integration can limit utility and success. Exposing industrial engineering students to these challenges is critical in training future healthcare leaders. This paper highlights the senior design capstone project for industrial engineering undergraduate students, which is a two-course sequence in the last year of their curriculum. Several of these projects focused on using technology to improve healthcare processes, providing hands-on experience with the challenges of integrating technology in real healthcare systems. These projects can be evaluated in terms of sociotechnical systems components, which considers the system dimensions of the person, task, technology, environment, and organization. Students found that patient-facing technology had more challenges from the other aspects of sociotechnical systems, which influenced the potential sustainability and success of the efforts. They gained an appreciation of the complexity of systems and how technology alone is insufficient to produce lasting, meaningful change. This experience served to prepare industrial engineering students for careers in healthcare and other highly complex industries.
KW - Healthcare
KW - Technology integration
KW - Undergraduate education
UR - http://www.scopus.com/inward/record.url?scp=85088751295&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-50341-3_6
DO - 10.1007/978-3-030-50341-3_6
M3 - Conference article
AN - SCOPUS:85088751295
SN - 9783030503406
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 69
EP - 79
BT - HCI in Business, Government and Organizations - 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings
A2 - Nah, Fiona Fui-Hoon
A2 - Siau, Keng
PB - Springer
T2 - 7th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
Y2 - 19 July 2020 through 24 July 2020
ER -