Abstract
Extant research highlights how resilient organizations effectively cope with supply chain disruptions to enhance firm performance. Yet, it remains unclear how an organization's most basic resource—that is, its individual employees—facilitates such resilience. Through a qualitative study that includes 44 interviews across four manufacturing companies, we identify critical individual attributes and show how these attributes contribute to organizational resilience. Our findings advance a framework of cognitive, emotional, and behavioral attributes through which employees facilitate resilient outcomes. Our empirically driven model enriches theory about resilience within the supply chain management domain and elevates the importance of managerial approaches associated with human resource management activities, which affect organizations' repositories of the employee attributes that foster resilience.
Original language | English |
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Pages (from-to) | 407-437 |
Number of pages | 31 |
Journal | Journal of Business Logistics |
Volume | 44 |
Issue number | 3 |
DOIs | |
State | Published - Jul 2023 |
Scopus Subject Areas
- Business, Management and Accounting (miscellaneous)
- Management Science and Operations Research
Keywords
- employee attributes
- human capabilities
- organizational resilience
- supply chain disruptions