Research output per year
Research output per year
Abstract
This session explores the public and technical services nexus from the viewpoint of electronic resource access (ERA) support. The presenter considers competencies for delivering effective ERA support, including recent research that suggests communication and referral skills fostered in reference work may rank more highly than technical skills alone. In addition, the presenter will consider the importance of triage and communications planning for managing expectations of library personnel and shaping user needs.
| Original language | American English |
|---|---|
| State | Published - Mar 2017 |
| Event | ACRL Annual Conference: "At the Helm" - Baltimore, United States Duration: Mar 22 2017 → Mar 25 2017 https://www.ala.org/sites/default/files/acrl/content/conferences/confsandpreconfs/2017/acrl2017_program.pdf (Link to conference program book) |
Conference
| Conference | ACRL Annual Conference |
|---|---|
| Country/Territory | United States |
| City | Baltimore |
| Period | 03/22/17 → 03/25/17 |
| Internet address |
|
Keywords
- Public services
- Springshare LibAnswers
- Support
- Technical services
- Troubleshooting
DC Disciplines
- Library and Information Science
Access to Document
Fingerprint
Dive into the research topics of 'Promoting a Service Culture across Technical and Public Services: Lessons from Electronic Resource Access (ERA) Troubleshooting and Support'. Together they form a unique fingerprint.Research output
- 1 Conference article
-
Promoting a Service Culture Across Technical and Public Services: Lessons from Electronic Resource Access Troubleshooting and Support
Mortimore, J. M., Mar 2017, At the Helm - Leading Transformation: Proceedings of the Association of College and Research Libraries Conference. Association of College and Research Libraries, p. 498-505 7 p.Research output: Contribution to book or proceeding › Conference article › peer-review
Open Access