Quality Management and Performance: Keys for Manufacturing Entrepreneur

Chuck Ryan, Steven E. Moss

Research output: Contribution to journalArticlepeer-review

Abstract

This research investigates the relationship between quality management adoption and firm performance. The study centers on key components of quality management in a survey of manufacturing firms. Factor analysis, cluster analysis, and ANOVA are used to test relationships among quality management adoption level, resulting practices, and performance in small-to-medium manufacturing businesses. Results show that quality adoption is an important determinate of performance for these firms. In addition, findings suggest that the importance of quality adoption transcends industry type, providing empirical support for Deming's philosophy of viewing the firm as a system of interrelated components (1986, 1993) and further validating the teachings of the quality management guru's.

Original languageAmerican English
JournalBusiness Journal for Entrepreneurs
Volume4
StatePublished - Jan 1 2005

Disciplines

  • Business Administration, Management, and Operations
  • Operations and Supply Chain Management

Keywords

  • Entrepreneur
  • Firm performance
  • Manufacturing
  • Quality management
  • Quality performance

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