Reference Diversity: Listening In A Crisis

Kay G. Coates

Reference Diversity: Listening In A Crisis

Kay G. Coates

Information Studies

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Abstract

Presented virtually at the 2020 AABIG Conference by Prof. Kay Coates <a href="http://aabig.weebly.com/uploads/2/2/0/4/22040600/aabig_2020_program_final.pdf" target="_self"> Program </a> In unprecedented times such as this, there is a significant increase in demand for virtual learning as result of social distancing. It is fundamental to readily identify the needs of patrons universally through proactive engagement by initiating dialogue. Additionally, accurately assessing and responding to the needs of patrons becomes high priority in delivering satisfactory service given the uncertainty and risks in overcoming latent communication barriers. In order to provide effective reference service the role of listening is critical. Best-case scenario, the outcome drives innovative instruction and offers win-win solutions to a diverse population of users.

Original language	American English
State	Published - Jun 19 2020
Event	AABIG Conference - Duration: Jun 19 2020 → …

Conference

Conference	AABIG Conference
Period	06/19/20 → …

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Library and Information Science

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Reference Diversity Listening In A CrisisFinal published version, 6.78 MBLicense: Unspecified

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@conference{5ad296c26c124f94bb99a21090fb7ef3,

title = "Reference Diversity: Listening In A Crisis",

abstract = " Presented virtually at the 2020 AABIG Conference by Prof. Kay Coates Program In unprecedented times such as this, there is a significant increase in demand for virtual learning as result of social distancing. It is fundamental to readily identify the needs of patrons universally through proactive engagement by initiating dialogue. Additionally, accurately assessing and responding to the needs of patrons becomes high priority in delivering satisfactory service given the uncertainty and risks in overcoming latent communication barriers. In order to provide effective reference service the role of listening is critical. Best-case scenario, the outcome drives innovative instruction and offers win-win solutions to a diverse population of users.",

author = "Coates, {Kay G.}",

year = "2020",

month = jun,

day = "19",

language = "American English",

note = "AABIG Conference ; Conference date: 19-06-2020",

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TY - CONF

T1 - Reference Diversity: Listening In A Crisis

AU - Coates, Kay G.

PY - 2020/6/19

Y1 - 2020/6/19

N2 - Presented virtually at the 2020 AABIG Conference by Prof. Kay Coates Program In unprecedented times such as this, there is a significant increase in demand for virtual learning as result of social distancing. It is fundamental to readily identify the needs of patrons universally through proactive engagement by initiating dialogue. Additionally, accurately assessing and responding to the needs of patrons becomes high priority in delivering satisfactory service given the uncertainty and risks in overcoming latent communication barriers. In order to provide effective reference service the role of listening is critical. Best-case scenario, the outcome drives innovative instruction and offers win-win solutions to a diverse population of users.

AB - Presented virtually at the 2020 AABIG Conference by Prof. Kay Coates Program In unprecedented times such as this, there is a significant increase in demand for virtual learning as result of social distancing. It is fundamental to readily identify the needs of patrons universally through proactive engagement by initiating dialogue. Additionally, accurately assessing and responding to the needs of patrons becomes high priority in delivering satisfactory service given the uncertainty and risks in overcoming latent communication barriers. In order to provide effective reference service the role of listening is critical. Best-case scenario, the outcome drives innovative instruction and offers win-win solutions to a diverse population of users.

UR - https://digitalcommons.georgiasouthern.edu/lib-facpresent/135

M3 - Presentation

T2 - AABIG Conference

Y2 - 19 June 2020

ER -

Reference Diversity: Listening In A Crisis

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