Service Improvement Strategies: Application of the 5-Gaps Model

Stanley Douglas Suboleski

Research output: Contribution to conferencePresentation

Abstract

This presentation was given at the Georgia State University IT Services Conference.

Original languageAmerican English
StatePublished - Jun 1 2015
EventGeorgia State University IT Services Conference -
Duration: Jun 1 2015 → …

Conference

ConferenceGeorgia State University IT Services Conference
Period06/1/15 → …

Disciplines

  • Business Administration, Management, and Operations
  • Operations and Supply Chain Management

Keywords

  • 5-gaps model
  • Service Improvement strategies
  • Strategies

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