Service to Older Adults: Defining the A, B, C of Reference Interchange

Kay G. Coates

Service to Older Adults: Defining the A, B, C of Reference Interchange

Kay G. Coates

Information Studies

Research output: Contribution to conference › Presentation

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Abstract

Presentation given at 2019 Atlanta Area Bibliographic Instruction Group (AABIG) Conference

Older adult library patrons often surface with unique research needs. This presents opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Employing empathy, design, and ideation from a design thinker’s toolkit can equip libraries to support this diverse group of learners whose information needs range from leisurely bylines, life-long learning, ancestral pursuits or other avocation. Design thinking solutions enable librarians to engage in effective reference transactions that satisfy these and other users. Successful user experience comes down to the A, B, and C of Reference Interaction: Active Listening, Building Rapport and Creating Solutions

Original language	American English
State	Published - Jan 1 2019
Event	Atlanta Area Bibliographic Instruction Group (AABIG) Conference - Duration: Jan 1 2019 → …

Conference

Conference	Atlanta Area Bibliographic Instruction Group (AABIG) Conference
Period	01/1/19 → …

Disciplines

Library and Information Science

Access to Document

Service to Older Adults Defining the A B C of Reference IntercFinal published version, 1.18 MBLicense: Unspecified

Cite this

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title = "Service to Older Adults: Defining the A, B, C of Reference Interchange",

abstract = " Presentation given at 2019 Atlanta Area Bibliographic Instruction Group (AABIG) Conference Older adult library patrons often surface with unique research needs. This presents opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Employing empathy, design, and ideation from a design thinker{\textquoteright}s toolkit can equip libraries to support this diverse group of learners whose information needs range from leisurely bylines, life-long learning, ancestral pursuits or other avocation. Design thinking solutions enable librarians to engage in effective reference transactions that satisfy these and other users. Successful user experience comes down to the A, B, and C of Reference Interaction: Active Listening, Building Rapport and Creating Solutions",

author = "Coates, {Kay G.}",

year = "2019",

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day = "1",

language = "American English",

note = "Atlanta Area Bibliographic Instruction Group (AABIG) Conference ; Conference date: 01-01-2019",

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AU - Coates, Kay G.

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N2 - Presentation given at 2019 Atlanta Area Bibliographic Instruction Group (AABIG) Conference Older adult library patrons often surface with unique research needs. This presents opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Employing empathy, design, and ideation from a design thinker’s toolkit can equip libraries to support this diverse group of learners whose information needs range from leisurely bylines, life-long learning, ancestral pursuits or other avocation. Design thinking solutions enable librarians to engage in effective reference transactions that satisfy these and other users. Successful user experience comes down to the A, B, and C of Reference Interaction: Active Listening, Building Rapport and Creating Solutions

AB - Presentation given at 2019 Atlanta Area Bibliographic Instruction Group (AABIG) Conference Older adult library patrons often surface with unique research needs. This presents opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Employing empathy, design, and ideation from a design thinker’s toolkit can equip libraries to support this diverse group of learners whose information needs range from leisurely bylines, life-long learning, ancestral pursuits or other avocation. Design thinking solutions enable librarians to engage in effective reference transactions that satisfy these and other users. Successful user experience comes down to the A, B, and C of Reference Interaction: Active Listening, Building Rapport and Creating Solutions

UR - https://digitalcommons.georgiasouthern.edu/lib-facpresent/125

M3 - Presentation

T2 - Atlanta Area Bibliographic Instruction Group (AABIG) Conference

Y2 - 1 January 2019

ER -

Service to Older Adults: Defining the A, B, C of Reference Interchange

Abstract

Conference

Disciplines

Access to Document

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