Shaping Expectations: Defining and Refining the Role of Technical Services in New Resource Rollouts

Research output: Contribution to conferencePresentationpeer-review

Abstract

From trial to implementation, technical services staff play an important role in shaping awareness of, and expectations for, new resources. Internally, technical services staff provide information and instruction to public services staff. Externally, they influence how new resources are integrated into the library website and other platforms. With appropriate “message control,” technical services staff can positively influence awareness of new resources while keeping everyone’s expectations in check.

Original languageAmerican English
StatePublished - Jun 2016
EventNASIG Annual Conference - Albuquerque, United States
Duration: Jun 9 2016Jun 12 2016
Conference number: 31
https://nasig2016.sched.com/ (Link to conference website)

Conference

ConferenceNASIG Annual Conference
Country/TerritoryUnited States
CityAlbuquerque
Period06/9/1606/12/16
Internet address

Keywords

  • Technical services
  • New resource rollouts
  • Electronic resources
  • Access troubleshooting

DC Disciplines

  • Library and Information Science

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