The Effects of IS Success on Competitive Behavior

Scott C. Ellis; G. Lawrence Sanders; Edward J. Garrity

doi:10.4018/978-1-59140-822-2.ch010

The Effects of IS Success on Competitive Behavior

Scott C. Ellis, G. Lawrence Sanders, Edward J. Garrity

Logistics & Supply Chain Management

Research output: Contribution to conference › Presentation

Abstract

This research paper relates user satisfaction-based measures of IS success with competitive behavior. Drawing from research in the MIS and strategic management domains, this paper proposes mediated relationships in which user satisfaction influences a firm’s ability to execute competitive actions, which in turn affects firm performance. In particular, this research posits that information systems characterized by high levels of decision support satisfaction assist in the development of successful strategic competitive actions and information systems having high levels of task support satisfaction facilitate rapid retaliatory responses to competitor’s initial tactical actions.

Original language	American English
DOIs	https://doi.org/10.4018/978-1-59140-822-2.ch010
State	Published - 2005
Event	Information Resource Management Association Annual Meeting - San Diego, CA Duration: Jan 1 2005 → …

Conference

Conference	Information Resource Management Association Annual Meeting
Period	01/1/05 → …

Disciplines

Business

Keywords

IS success
Information resources management
Information systems
Satisfaction-based
Strategic management domains

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10.4018/978-1-59140-822-2.ch010License: Unspecified

Cite this

@conference{7f240f591bfa4782a158b320667b89e6,

title = "The Effects of IS Success on Competitive Behavior",

abstract = " This research paper relates user satisfaction-based measures of IS success with competitive behavior. Drawing from research in the MIS and strategic management domains, this paper proposes mediated relationships in which user satisfaction influences a firm{\textquoteright}s ability to execute competitive actions, which in turn affects firm performance. In particular, this research posits that information systems characterized by high levels of decision support satisfaction assist in the development of successful strategic competitive actions and information systems having high levels of task support satisfaction facilitate rapid retaliatory responses to competitor{\textquoteright}s initial tactical actions. ",

keywords = "IS success, Information resources management, Information systems, Satisfaction-based, Strategic management domains",

author = "Ellis, {Scott C.} and Sanders, {G. Lawrence} and Garrity, {Edward J.}",

note = "The Effects of IS Success on Competitive Behavior: Scott C. Ellis, G. Lawrence Sanders, Edward J. Garrity: Proceeding Papers; Information Resource Management Association Annual Meeting ; Conference date: 01-01-2005",

year = "2005",

doi = "10.4018/978-1-59140-822-2.ch010",

language = "American English",

}

TY - CONF

T1 - The Effects of IS Success on Competitive Behavior

AU - Ellis, Scott C.

AU - Sanders, G. Lawrence

AU - Garrity, Edward J.

N1 - The Effects of IS Success on Competitive Behavior: Scott C. Ellis, G. Lawrence Sanders, Edward J. Garrity: Proceeding Papers

PY - 2005

Y1 - 2005

N2 - This research paper relates user satisfaction-based measures of IS success with competitive behavior. Drawing from research in the MIS and strategic management domains, this paper proposes mediated relationships in which user satisfaction influences a firm’s ability to execute competitive actions, which in turn affects firm performance. In particular, this research posits that information systems characterized by high levels of decision support satisfaction assist in the development of successful strategic competitive actions and information systems having high levels of task support satisfaction facilitate rapid retaliatory responses to competitor’s initial tactical actions.

AB - This research paper relates user satisfaction-based measures of IS success with competitive behavior. Drawing from research in the MIS and strategic management domains, this paper proposes mediated relationships in which user satisfaction influences a firm’s ability to execute competitive actions, which in turn affects firm performance. In particular, this research posits that information systems characterized by high levels of decision support satisfaction assist in the development of successful strategic competitive actions and information systems having high levels of task support satisfaction facilitate rapid retaliatory responses to competitor’s initial tactical actions.

KW - IS success

KW - Information resources management

KW - Information systems

KW - Satisfaction-based

KW - Strategic management domains

UR - http://www.irma-international.org/proceeding-paper/effects-success-competitive-behavior/32535/

U2 - 10.4018/978-1-59140-822-2.ch010

DO - 10.4018/978-1-59140-822-2.ch010

M3 - Presentation

T2 - Information Resource Management Association Annual Meeting

Y2 - 1 January 2005

ER -

The Effects of IS Success on Competitive Behavior

Abstract

Conference

Disciplines

Keywords

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