@inproceedings{6e38379ce6894ca3a59c08d1bf7d9553,
title = "The measurement of information system use: Preliminary considerations",
abstract = "The concept of system use has suffered from a {"}too simplistic definition{"} (DeLone and McLean [9], p. 16). This paper reviews various attempts at conceptualization and measurement of system use and then proposes a re-conceptualization of it as {"}the level of incorporation of an information system within a user's processes.{"} We then go on to develop the concept of a Functional Interface Point and four dimensions of system usage: automation level, the proportion of the business process encoded by the information system; extent, the proportion of the FIPs used by the business process; frequency, the rate at which FIPs are used by the participants in the process; and thoroughness, the level of use of information/functionality provided by the system at an FIP. The article concludes with a discussion of some implications of this re-conceptualization and areas for follow on research.",
keywords = "Functional Interface Point, Information Systems, Measurement, System Use",
author = "Cuellar, {Michael J.} and McLean, {Ephraim R.} and Johnson, {Roy D.}",
year = "2006",
language = "English",
isbn = "1595933492",
series = "SIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference",
pages = "164--168",
booktitle = "SIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference - Forty Four Years of Computer Personnel Research",
note = "SIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference ; Conference date: 13-04-2006 Through 15-04-2006",
}