The measurement of information system use: Preliminary considerations

Michael J. Cuellar, Ephraim R. McLean, Roy D. Johnson

Research output: Contribution to book or proceedingConference articlepeer-review

13 Scopus citations

Abstract

The concept of system use has suffered from a "too simplistic definition" (DeLone and McLean [9], p. 16). This paper reviews various attempts at conceptualization and measurement of system use and then proposes a re-conceptualization of it as "the level of incorporation of an information system within a user's processes." We then go on to develop the concept of a Functional Interface Point and four dimensions of system usage: automation level, the proportion of the business process encoded by the information system; extent, the proportion of the FIPs used by the business process; frequency, the rate at which FIPs are used by the participants in the process; and thoroughness, the level of use of information/functionality provided by the system at an FIP. The article concludes with a discussion of some implications of this re-conceptualization and areas for follow on research.

Original languageEnglish
Title of host publicationSIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference - Forty Four Years of Computer Personnel Research
Subtitle of host publicationAchievements, Challenges and the Future
Pages164-168
Number of pages5
StatePublished - 2006
EventSIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference - Claremont/Pomona, CA, United States
Duration: Apr 13 2006Apr 15 2006

Publication series

NameSIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference
Volume2006

Conference

ConferenceSIGMIS CPR'06 - Proceedings of the 2006 ACM SIGMIS CPR Conference
Country/TerritoryUnited States
CityClaremont/Pomona, CA
Period04/13/0604/15/06

Scopus Subject Areas

  • General Engineering

Keywords

  • Functional Interface Point
  • Information Systems
  • Measurement
  • System Use

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