Total Quality Management Implementation: The "Core" Strategy

Chuck Ryan, Steven E. Moss

Research output: Contribution to journalArticlepeer-review

Abstract

This research presents an empirical investigation of total quality management (TQM) implementation in small- to medium-sized manufacturing firms. The study introduces a new TQM implementation strategy: the "Core" approach and tests the efficacy of a five-element quality management model. Factor analysis, cluster analysis, and ANOVA are used to test relationships among implementation, resulting practices, and performance. Results suggest TQM implementation transcends industry type and is most successful when viewed as a holistic process rather than either selective or contingent.

Original languageAmerican English
JournalAcademy of Strategic Management Journal
Volume4
StatePublished - Jan 1 2005

Keywords

  • "Core" strategy
  • Manufacturing firms
  • TQM
  • Total quality management

DC Disciplines

  • Business Administration, Management, and Operations
  • Operations and Supply Chain Management

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