Abstract
Purpose: Research has indicated technical and professional communicators (TPCs) continue to struggle with establishing value in the workplace. Studies advocate for more effective communication with management, but scholarship has yet to adequately address the relationship between establishing and explaining value and management philosophy. This article takes up the two issues of workplace value and “speaking the language of business” as they relate to management efficiency philosophy, specifically Lean and Six Sigma. I argue that management philosophy, particularly efficiency philosophies, is an integral, yet often overlooked, aspect of organizational context that affects both organizational structures and cultures. Method: I share the results of an ethnographic study of a series of trainings that were part of a Lean initiative. I buttress these observations with two documents, one internal and one customer-facing, from Lean Six Sigma initiatives. Results: The trainings illustrate the work of creating an organizational culture and the importance of communication in developing a sustainable Lean culture. The two documents are examples of how processes and workflow (e.g., organizational structures) are written in efficiency environments. Conclusion: Practitioners and researchers should see efficiency management philosophies as important components of organizational contexts not to be glossed over. Communication is acknowledged as important to maintaining culture, but TPC knowledge and expertise are not necessarily recognized. The two documents show opportunities in these kinds of cultures to make work visible and establish value.
Original language | English |
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Pages (from-to) | 27-37 |
Number of pages | 11 |
Journal | Technical Communication |
Volume | 64 |
Issue number | 1 |
State | Published - Feb 2017 |
Scopus Subject Areas
- Communication
- Social Sciences (miscellaneous)
Keywords
- Efficiency
- Lean
- Management practices
- Organizational culture
- Technical communication value