Abstract
Public interest in educational outcomes has markedly increased in the most recent decade; however, quality management and statistical process control have not deeply penetrated the management of academic institutions. This paper presents results of an attempt to use Statistical Process Control (SPC) to identify a key impediment to continuous improvement in the academic setting and to facilitate continual improvement of instructional performance. An illustration from an undergraduate degree program in business administration is provided.
Original language | American English |
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Journal | Journal of Learning in Higher Education |
Volume | 8 |
State | Published - Apr 1 2012 |
Disciplines
- Business Administration, Management, and Operations
Keywords
- Business Administration Education
- Instructional Improvement
- Models
- Needs Assessment
- Performance Factors
- Quality Assurance
- Quality Control
- Statistical Analysis
- Total Quality Management
- Undergraduate Study