Abstract
Public interest in educational outcomes has markedly increased in the most recent decade; however, quality management and statistical process control have not deeply penetrated the management of academic institutions. This paper presents results of an attempt to use Statistical Process Control (SPC) to identify a key impediment to continuous improvement in the academic setting and to facilitate continual improvement of instructional performance. An illustration from an undergraduate degree program in business administration is provided.
| Original language | American English |
|---|---|
| Journal | The Journal of Learning in Higher Education |
| Volume | 8 |
| State | Published - Apr 1 2012 |
Disciplines
- Business Administration, Management, and Operations
Keywords
- Business Administration Education
- Instructional Improvement
- Models
- Needs Assessment
- Performance Factors
- Quality Assurance
- Quality Control
- Statistical Analysis
- Total Quality Management
- Undergraduate Study