Using the Concerns-Based Adoption Model to Assess Changes in Technology Implementation: A Ten-Year Retrospective

This paper analyzes research findings from the past ten years on the use of the Concerns-Based Adoption Model to measure technology implementation change. Ninety-seven papers were found that used CBAM as a theoretical framework to assess technology-based change. Analysis of the studies found that only one component of the model has typically been used to assess change, Stages of Concern Questionnaire. Few studies contained longitudinal data. Most studies found participants progressed from low level to higher-level concerns. Little data was presented on how high level concerns were addressed in the study. Based on these results, areas for future research are noted.