Winning the Hearts and Minds of Business Intelligence Users: The Role of Metadata

Neil Foshay, Andrew Taylor, Avinandan Mukherjee

Research output: Contribution to journalArticlepeer-review

19 Scopus citations

Abstract

Business Intelligence (BI) applications are strategic decision support systems that are significantly underutilized in many organizations. We propose that adoption and use can be improved by designing BI applications that provide users with high-quality metadata (i.e. information about the meaning, quality, location, and lineage of decision support data). Metadata's value is that it positively influences user attitudes towards data as measured by cognition and affect.

Original languageEnglish
Pages (from-to)167-180
Number of pages14
JournalInformation Systems Management
Volume31
Issue number2
DOIs
StatePublished - Apr 17 2014

Scopus Subject Areas

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences

Keywords

  • affect
  • business intelligence
  • cognition
  • metadata
  • user attitudes

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